PERSONAL DATA PROTECTION POLICY
SGLC is committed to ensuring that your personal data is protected.
This document explains how SGLC manages personal data which is subject to the Singapore Personal Data Protection Act 2012.
Types of Information Collected
We collect personal data so that we can provide an experience that is customised and responsive to your needs.
Examples of Personal Data that SGLC collects include:
- Personal information about you and your family members, which may include names, identification particulars, contact details, family background, educational information, payment details, transaction history and still images, video footages or audio recordings of you recorded during classes and events by SGLC.
- Information and data generated in the course of any continual relationship with SGLC, for example, instructions given by you to arrange placement tests, class enrolments, transfers, withdrawals, and other information and records you choose to provide by various modes of communication (telephone, SMS, Whatsapp messages, mail, email, internet and market research);
Purposes for which Information is Collected, Used and Disclosed
SGLC collects Personal Data from you, your family members, our website, mobile or online services and other channels including emails, telephone conversations and face-to-face interactions. The purposes (collectively referred to as “Permitted Purposes”) for which SGLC collects, uses and discloses Personal Data include:
- To verify your identity.
- To provide, operate and administer SGLC products and services, or to process applications for SGLC products and services, business or financial transactions.
- To facilitate and administer the Services enrolled by you, including but not limited to providing you with learning or educational resources;
- To provide product-related services and support, including the provision of administrative support and customer alerts;
- To facilitate operational and administrative processes of SGLC and complying with internal policies and procedures;
- Sending you marketing information about our products and services and notifying you of our marketing events and promotions;
- For use in online or offline marketing material distributed by, including but not limited to posts on print or electronic copies of brochures, social media, promotional video and print advertisements;
- To enforce or defend the rights of SGLC, its employees and directors;
- To comply with any applicable laws, regulations, codes of practice, guidelines, or rules or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
- For legal, regulatory and safety compliance.
SGLC may disclose Personal Data for any of the Permitted Purposes to:
- Professional advisors, third party service providers or contractors engaged to perform any of the above listed purposes for SGLC under a duty of confidentiality;
- Any person to whom disclosure is required under applicable laws or regulations
Security of Personal Data
SGLC will take reasonable steps to protect personal data in our possession or under our control by making reasonable security arrangements to prevent unauthorised access, collection, use and disclosure of these personal data.
Accuracy of Personal Data
It is your obligation to ensure that all personal data submitted to us and retained by us are accurate, not misleading, updated and complete in all aspects. Failure on your part to do so may result in our inability to provide you with the products and services you have requested. For the avoidance of doubt, we shall not be responsible for any personal data submitted by you to us that may be inaccurate, misleading, incomplete or not updated.
Personal Data relating to a Third Party
If you provide us with personal data relating to a third party (e.g. information of your spouse, children, parents, and / or guardians), by submitting such information to us, you represent to us that you have obtained consent of the third party to provide us with their personal data for the respective purposes. You should ensure that all personal data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested.
Retention of Personal Data
We retain Personal Data in accordance with legal, regulatory, business and operational obligations.
Access and Correction of Personal Data
You may access and request for correction or updating of your personal data at any time after the submission of your personal data to us. A request can be submitted in writing, by mail or email.
SGLC reserves the right to charge an administrative fee for providing a copy of your Personal Data.
Personal Data Protection Policy Updates
We may update this policy from time to time. If so, we will make available the updated policy on our blog, http://serenagreenhouse.blogspot.com. The use or continued use of our services shall be deemed as your agreement and consent to be bound by our Personal Data Protection Policy.
Questions and Feedback
For any queries on this policy, you may email us at serenagreenhouse@gmail.com (Subject: Data Protection Matters).
By providing to us your personal data, you declare that you have read, understood and accepted the provisions herein and do hereby consent to the processing of your personal data in accordance with all the foregoing.
